Hassle-Free Returns

Refund Policy

We want you to love every purchase. If not, we'll make it right sincerely and simply.

30
Day Return Window
Free
Prepaid Return Labels
256-bit
Secure Refund Process
100%
Money-Back Guarantee
Eligibility

When Can I Request a Refund?

You may request a refund within 30 days of receiving your order for most products. Items must be unused, unworn, and in their original packaging with all tags attached. Refund requests for damaged, defective, or incorrect items are accepted at any time simply reach out to our concierge team.

How to Initiate a Return

1
Request a Return
Contact our 24/7 concierge via email or chat with your order number.
2
Ship It Back
Use the prepaid label we provide. Pack securely and drop off at any courier point.
3
We Inspect
Our team inspects the returned item within 2 business days of receipt.
4
Get Refunded
Refund processed within 5–7 business days to your original payment method.

Non-Returnable Items

The following items cannot be returned or refunded due to hygiene, safety, or perishable nature:

  • Personalized and custom-engraved items (jewelry, watches, monogrammed goods)
  • Beauty and skincare products that have been opened, used, or unsealed
  • Intimate apparel, swimwear, and undergarments without original hygiene seals
  • Perishable goods, food items, and consumables
  • Digital products, gift cards, and downloadable items
  • Items purchased during flash sales or final sale events (store credit only)

Important Details

Refunds are issued to the original payment method used at checkout. Please allow 5–7 business days for the refund to appear on your statement after we receive and process your return. Shipping costs for returns are covered by Avexriofor eligible items. For international orders, customs duties and taxes paid at import are non-refundable.

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We'll arrange a free replacement or full refund no return shipping required in most cases.

Partial refunds may be issued for orders with multiple items where only some are being returned. Store credit refunds are processed instantly and can be used on future purchases.

Common Questions

Frequently Asked

How long do I have to return an item?

You have 30 days from the date of delivery to initiate a return for most products. For damaged or incorrect items, contact us within 48 hours for an expedited resolution.

Are return shipping costs covered?

Yes! We provide a free prepaid shipping label for all eligible domestic returns within the 30-day window.

When will I receive my refund?

Once we inspect and approve your returned item, funds will be returned to your original payment method within 5–7 business days.

Can I exchange an item instead of getting a refund?

Absolutely. Simply choose "Exchange" when reaching out to our concierge, and we will send out your replacement as soon as your return is scanned in.

Need help with a return?

Our concierge team is available 24/7 to assist you with returns, exchanges, and order inquiries.

Contact Concierge